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  • General information

  • Reviews 130

    • Dirk Roelandt in 2024 via Google
      Reviewed: Matexi - Antwerpen
      • - The after-sales service is also not good. They do everything they can to pass the buck.
    • José 69 in 2023 via Google
      Reviewed: Matexi - Limburg
      • - Terrible policy, they try to blame all their mistakes on you and try to solve as little as possible themselves and benefit as much as possible from you as a tenant or buyer. Please look further before you want to buy/rent anything here.
    • Nick Victor in 2023 via Google
      Reviewed: Matexi - Antwerpen
      • - Very poor service, not keeping agreements, unfinished deliveries, not customer friendly at all, leaving people to their fate
    • Tom van de Ven in 2023 via Google
      Reviewed: Matexi - Limburg
      • - BE WARNED! Don't do business with this company! SHADY AND MALAFIDE are the words that best describe this company and its employees! And they are on holiday for service and warranty! WORTHLESS!!
    • Ozcan Belgen in 2023 via Google
      Reviewed: Matexi - Limburg
      • + A big thank you to Marisa and team! Very good help, very smooth transaction...found dream house!!!
    • Benny Raeymaekers in 2023 via Google
      Reviewed: Matexi - Antwerpen
      • + We bought from Matexi in Schildershof in Essen. We were well supervised from start to finish by project leader Bert Van Hees. We could always count on this and communication ran very smoothly. The works were followed up very well and problems were resolved quickly. Not only are we satisfied, but everyone in phase 4 has positive words about Bert. Benny and Margo Raeymaekers-Van Loon
    • Rukiye Kemaldar in 2023 via Google
      Reviewed: Matexi - Limburg
      • - Bought a house in Dilsen-Stokkem. Friendly until we got our keys. Things were not right here and there. All understanding, busy, order not in stock (when choosing, it is in stock and then they start war). And then it started, I had to call most of them myself when they came (which wasn't the intention). Some said they knew nothing and had not received any email (which the project manager had done). One is very rude on the line, one tells the project leader that they have been there (so they are lying, they have not been able to show any proof). Of course, the project leader also dares to ask me why I say something like that. did not arrive. But in the end he did not receive confirmation/email/photos that it had been made). This also includes a project manager who is rude. Afterwards I hear that neighbors who signed after us received a different price (less) for screed (€1000 less, we did not have it done by Matexi because we thought it was expensive), underfloor heating (€500 less). And if you ask the project leader why that is, 'yes, it will be a billing error, as if it concerns €10-50. What do you want me to do, knock on the neighbors door and ask for something back?' Afterwards he sends us and neighbors a calculation card, they signed for us for 6 months and that the prices have gone up. He acts like we're stupid. Before you receive your calculation card, you will receive a quote (8 months in advance). So that's how it goes.
    • Rene Schluter in 2022 via Google
      • - After about 4 years, we discovered that our 2 Villeroy & Boch shower trays (bathroom and shower room) had been installed incorrectly due to rising damp in the night hall. The installation manual clearly states that the 4 sides of the shower tray must be supported with beams. This did not happen, causing the shower trays to bend too far and the sealant edge to tear through. Anyway, everyone makes mistakes. After more than 1.5 years of calling and emailing back and forth and a lot of patience on my part, Matexi finally had a first intervention carried out on the shower stall in the shower room this summer ('22). Instead of supporting the 4 sides of the shower tray with beams, it was decided to fill the entire space under the shower tray with 10 bags of cement. Anyway, a problem can be solved in different ways. The problem, however, is that the shower screen was immediately replaced. I don't need to make a drawing: by immediately replacing the shower screen, the shower tray was no longer level, so the water on the side of the shower screen immediately flowed into the bathroom. A second intervention was intended to solve this problem. The result: apart from the fact that the quality of the sealant is downright scandalous, there is now a puddle of water 6mm deep in one corner of the shower tray after showering - see attached photos. Instead of taking responsibility, Matexi now literally calls the puddle of water 6mm deep "minimal, negligible". She suddenly claims that there is nothing wrong with the shower tray in the bathroom, while I literally received an email stating that the shower tray has been placed incorrectly. In addition, we were asked by Matexi by email to select a new tile because our current tile in the bathroom could no longer be reordered. Why would Matexi ask us to select a tile for work that she did not plan to carry out? Since Mr Sterckx, member of the Management Committee of Matexi, has been involved in our case for approximately six months, the only remaining option is to take legal action against Matexi. I find it extremely sad to see that Matexi's moral compass has been completely disrupted... I post this review with the intention of warning future buyers. Matexi realizes beautiful projects and I experienced the guidance during the construction process as very positive. However, that positive experience will be completely negated if it later turns out that there are defects, because it will then become apparent that Matexi is evading its responsibility if things do not go according to plan...
    • Iryna Y in 2022 via Google
      Reviewed: Matexi - Antwerpen
      • - Delivered the apartment a year later than promised by the seller. Then have to pay in full before delivery. A tour reveals that everything is missing. Taps, sockets, etc… Now 3 months later they still cannot say when it will be finished. No response etc…. Terrible company Never again
    • Seppe S (Fuse9041) in 2022 via Google
      • - Bought 1 new build, never again! The only thing that matters is to build and sell as many houses per m2 as possible. Once you have signed for sale, you are just another number. Quantity far outweighs quality.
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