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Uses of incompetent subcontractor. Problems upon problems and interventions on parts of the house without problem to create them.
To avoid but the competition is of the same level unfortunately.
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We are not at all pleased with the after-sales service. We have several problems including a large sinkhole in the front yard and Matexi leaves us to our own devices. According to them, everything has been done as it should be and they coldly tell us that they will not help us any further. We are still waiting for the rest of the points. We have been living in the house for six months now. Really not recommended.
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Stay away from this company!
A company that does not adhere to agreements and has no idea what it is doing. Had to give notice of default twice because they simply (attempted) to ignore agreements made (which were made together with an independent architect). They simply ignore you when you ask to complete the noted outstanding issues.
They don't even know what agreements they make with their own subcontractors. The subcontractor says that what is included in the price, Matexi does not. The quality of some of their subcontractors is also questionable.
Worst of all was the service (when it was there at all). That defies all imagination. You literally have to email and call for weeks to even get a response from the project leader. There's just no communication. When there is communication, it is as unfriendly and arrogant as it can be. Every time again. Scandalous. Incompetent project leader.
When we did not agree to the provisional acceptance because our kitchen was not even there yet, we were casually accused of wasting Matexi's time. While as a customer you have to arrange everything during the day with your work to get there. Unbelievable.
You get the strangest excuses: "We have to be selective in our communication because we are busy." A very weak excuse to just ignore you for weeks and leave you with your (genuine) problems. This only got worse after the preliminary acceptance, when they had received all the money. Then it became a matter of pulling and dragging.
In short: Stay away from here! Unfortunately, we are not the only ones with this experience...
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Terrible policy, they try to blame all their mistakes on you and try to solve as little as possible themselves and benefit as much as possible from you as a tenant or buyer.
Please look further before you want to buy/rent anything here.
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BE WARNED! Don't do business with this company! SHADY AND MALAFIDE are the words that best describe this company and its employees! And they are on holiday for service and warranty! WORTHLESS!!
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We bought from Matexi in Schildershof in Essen. We were well supervised from start to finish by project leader Bert Van Hees. We could always count on this and communication ran very smoothly. The works were followed up very well and problems were resolved quickly. Not only are we satisfied, but everyone in phase 4 has positive words about Bert.
Benny and Margo Raeymaekers-Van Loon
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Bought a house in Dilsen-Stokkem. Friendly until we got our keys. Things were not right here and there. All understanding, busy, order not in stock (when choosing, it is in stock and then they start war). And then it started, I had to call most of them myself when they came (which wasn't the intention). Some said they knew nothing and had not received any email (which the project manager had done). One is very rude on the line, one tells the project leader that they have been there (so they are lying, they have not been able to show any proof). Of course, the project leader also dares to ask me why I say something like that. did not arrive. But in the end he did not receive confirmation/email/photos that it had been made). This also includes a project manager who is rude.
Afterwards I hear that neighbors who signed after us received a different price (less) for screed (€1000 less, we did not have it done by Matexi because we thought it was expensive), underfloor heating (€500 less).
And if you ask the project leader why that is, 'yes, it will be a billing error, as if it concerns €10-50. What do you want me to do, knock on the neighbors door and ask for something back?'
Afterwards he sends us and neighbors a calculation card, they signed for us for 6 months and that the prices have gone up. He acts like we're stupid. Before you receive your calculation card, you will receive a quote (8 months in advance).
So that's how it goes.
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