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Received very friendly and professional explanations about the new construction project in the Schaapsdries in Genk. Received nice documentation, overall very good experience.
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We bought a Matexi house (show house at that). Lots of small problems and very poor finishes, bad faith on their part when we ask them to intervene. Overall, major work OK
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Uses of incompetent subcontractor. Problems upon problems and interventions on parts of the house without problem to create them.
To avoid but the competition is of the same level unfortunately.
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We are not at all pleased with the after-sales service. We have several problems including a large sinkhole in the front yard and Matexi leaves us to our own devices. According to them, everything has been done as it should be and they coldly tell us that they will not help us any further. We are still waiting for the rest of the points. We have been living in the house for six months now. Really not recommended.
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Stay away from this company!
A company that does not adhere to agreements and has no idea what it is doing. Had to give notice of default twice because they simply (attempted) to ignore agreements made (which were made together with an independent architect). They simply ignore you when you ask to complete the noted outstanding issues.
They don't even know what agreements they make with their own subcontractors. The subcontractor says that what is included in the price, Matexi does not. The quality of some of their subcontractors is also questionable.
Worst of all was the service (when it was there at all). That defies all imagination. You literally have to email and call for weeks to even get a response from the project leader. There's just no communication. When there is communication, it is as unfriendly and arrogant as it can be. Every time again. Scandalous. Incompetent project leader.
When we did not agree to the provisional acceptance because our kitchen was not even there yet, we were casually accused of wasting Matexi's time. While as a customer you have to arrange everything during the day with your work to get there. Unbelievable.
You get the strangest excuses: "We have to be selective in our communication because we are busy." A very weak excuse to just ignore you for weeks and leave you with your (genuine) problems. This only got worse after the preliminary acceptance, when they had received all the money. Then it became a matter of pulling and dragging.
In short: Stay away from here! Unfortunately, we are not the only ones with this experience...
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Terrible policy, they try to blame all their mistakes on you and try to solve as little as possible themselves and benefit as much as possible from you as a tenant or buyer.
Please look further before you want to buy/rent anything here.
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