There is no co-ordination among the agent who calls and the agent who shows the apartment..very unresponsive and replies to our mails after week’s time..we cannot rely on waiting for confirmation of booking an apartment though we like it..hell of a kind agency..zero customer service..except the apartment is good.
Poor customer experience. Was looking for renting an apt. Booking a viewing was relatively easy and the gentleman who guided me was relatively engaged. The main disappointment was due to the fact that I never received any conclusive feedback from the agency after having expressed my interest in renting the apt. In a week-time (and quite some chasing), I just got two "waiting for the answer from the landlord" messages. If not having opted for another agency, I would still be waiting for the answer from the landlord.
Les biens à louer sont très beau et bien situé, le personnel est très agréable et respectueux, la secrétaire prend son temps et répond à toutes les questions, elle très sympathique.
Je recommande clairement cette agence, l’une des meilleures de Bruxelles sans aucun doute !