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For me personally: Impersonal contact with the customer. Months ago everything was paid and arranged. Still did not receive the signed rental contract back after those 3 weeks. So I had the same thing as 'Gottiline Kings' review (with the same broker). Too bad this happens more often. If there was no will in the building, no contact would have been made with ERA Renomar Herentals. Very dissatisfied with the working relationship with ERA. No positive point to mention. Outside the building, across this office. Need for change.
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Super satisfied with Era Renomar Herentals and our broker Charo Van Eylen. You cannot imagine a better broker. Our house in Olen was sold within a week! She is top notch and deserves a ten. She was always there for us, answered our questions quickly and correctly, in short, a super broker. Thanks to the entire Era team for the good guidance.
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The broker announced the day before the deed that he could not be there. The post-intervention file could therefore not be checked by our civil-law notary. He came to drop it off later, but we noticed why this way. It was totally out of order
Absolutely no cooperation with the follow-up / problems. Their commission was in so they didn't bother anymore.
Update: In the meantime, 2.5 years after we bought the house, the broker has come to hand over the post-intervention file. It is positive that he is still doing this, but it is quite absurd that this took so long.
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I would like to thank Sarah Janssens.
Sarah is an excellent real estate agent.
Super sweet, friendly, spontaneous nothing to complain about!!!
The sale went smoothly and Sarah reported back to the family each time. Thank you Sarah for that.
I really felt good about working with Sarah.
And would do it again in a heartbeat with ERA and Sarah of course !!!
Thanks again for the great cooperation.
Greetings,
Greet & family xxx.
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Collaborated with Sarah Janssens on the sale of the parental home. Sold within a week!
Sarah is really a top broker, super friendly, correct, always available,
taking our requirements into account, has also always informed us immediately of the state of affairs.
This was the second time cooperation, twice in perfect order!
Thanks again from all the family....
Best regards
Eddie
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The procedure to book a visit was smooth through the website. Saw two apartments there, booked in to visit, and both were cancelled last minute because “already rented”. If they have been rented the day before it means that people came to sign the papers days before. And plus, they didn’t offer any other solution. Just to look on their website. Yeah. And then? I’ll keep on trying to see houses to then seeing them being rented the same day of my visit? Not amused. Really.
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After calling twice and sending an email because we were interested, we never got a call back, finally got someone on the phone 2 weeks later who then told us that the house was already rented out, so you never get a chance, very unprofessional and certainly not customer friendly
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Rented out my in-laws house. From the first contact, the potential tenant was clearly bad news. However, this candidate was chosen. 'For a 1-year lease'... which turned out to be a 3-year contract as the broker had not followed up on time and had not sufficiently informed the owners about the conditions. The lease was eventually terminated by the tenant for breach of relationship and the rent was not paid for months. Again, no real support or advice from the broker. The house was now more of a dump / storage place, but in handling this case there was only support from another real estate agency that would eventually sell the house. On the fact that the house would not be sold by Era, the estate agent casually stated 'that he was not pleased with this and that he therefore no longer wished to intervene in the handling of the key handover and final check'. Very unprofessional response if you ask me... Maybe look for another job if you can't handle this?
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