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Lack of professionalism. Make sure the appointment is confirmed before you leave: the automatic message that reminds you of your appointment does not ensure that the agent has not decided to take a day off ...
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Very bad experience with this agency. Appointments scheduled with Alexandra DEWITTE for two visits. We arrive 5 minutes early at the first address as planned. Mrs. DEWITTE calls us to tell us that we are finally starting with the other apartment. No reason given and no excuses. We are by bus so impossible to come quickly. "All customers are by car normally, take a taxi" here is the response of this agent following her mistake. Impossible to get her to the address provided. We therefore take the bus and arrive 20 minutes later at the other address, following numerous calls and messages: "Are you coming soon ??".
We are forced to make the visit very quickly because "I have clients afterwards", apparently we do not count as clients. The highlight of the show, Mrs. DEWITTE criticized us for being late! My partner took an afternoon off, I came from France on purpose for the two visits, we were only able to make one, under pressure, in a bad atmosphere with an unprofessional and odious person.
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