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Very flexible and helpful agency. Being an ex-patriat, I was unaware and felt insecure (not an easy client). However, the agent was very patient and guided me in all the required steps for the rental. Real professionals.
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Lack of professionalism. Make sure that the appointment is well confirmed before you move: the automatic message that reminds you of your appointment does not ensure that the agent has not decided to take a day off...
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Very bad experience with this agency. Appointments scheduled with Alexandra DEWITTE for two visits. We arrive 5 minutes early at the first address as planned. Ms. DEWITTE calls us to tell us that we are finally starting with the other apartment. No reason given and no excuses. We are by bus so impossible to come quickly. "All customers are in the car normally, take a taxi" here is the response of this agent following her error. Unable to bring it to the address provided. So we take the bus and arrive 20 minutes later at the other address, following numerous calls and messages: "Are you coming soon??".
We are forced to do the visit very quickly because "I have customers after", apparently we do not count as customers. The highlight of the show, Ms. DEWITTE reproached us for being late! My partner took an afternoon off, I came from France on purpose for the two visits, we were finally able to do only one, under pressure, in a bad atmosphere with an unprofessional and obnoxious person.
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