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My experience with this real estate agency was generally satisfactory.
The real estate agent who followed my file was Marie Draux.
She demonstrated professional skills in handling my file (very fast response time, took the time to answer my questions, very polite, ect).
Overall, a decent agency with competent service.
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I had a very good experience with this agency.
They are very attentive and give very good advice.
I highly recommend this agency, in particular Marie Draux who took care of my entire file with professionalism!
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First rental through an agency and surely the last.
Numerous inconveniences during the rental starting from the inventory of fixtures that we pay dearly for in the end having to add photo proofs / additional documentation ourselves (which was self-evident because they are sighted).
Also, unfinished work on arrival in the apartment and late deadline to have it fully functional and have a certain comfort (bell, intercom, bedroom door).
Apparent black rot on the walls of my room due to humidity concerns, the agency manager took his time to fix the problem once again.
Reduced availability at ridiculous hours and almost impossible reachability, the only solution is sending an email.
Big problems with the sanitary facilities which recurred several times flooding the entire corridor which also took 1 month to be "repaired", no compensation.. Until our request to terminate the lease to leave this place as quickly as possible given how slowly the problems were resolved!
Here too, no compensation provided for all the problems encountered as well as an exit inventory with bad faith pushed to its climax on the part of the owner and the manager of the agency who seems to take advantage of it !
In short, avoid!
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Appointment given at 2:30 p.m. the previous Friday.
No confirmation by email, message or anything else.
The day of the visit, living quite far away, we arrived 4 minutes late but it was impossible to warn them because they show visitors in the afternoons while closing their office.
We waited 25 minutes on site then finally left because no one came to open the door for us.
I sent an email, and within 5 minutes the agent called me while my partner's email went unanswered.
Why didn't she call me when she was there to ask where we were? Mystery…
The agent assures us that she was there until 45 and tells us that it was us who arrived too late… the world turned upside down 😂
In short, given the rating they currently have, I should have suspected it but it's an agency to avoid
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