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During my absence, they send a technician （responsible of the building chose by the syndicate） to fix a water leak on a radiator, 300 euro to come to close the valve, 1000 euro to fix it with less than half hour, and only 27 euro of material. After more then 10 email to ask the justification of the work detail = nothing, only response from the syndicate is "the work is done, you need to pay it", in the first email they even say it is the normal price(1000 euro per hour). I have show the bill between owner and they are all surprise for that.
They are think only on the money. I even doubt if they have any business with this technician. The firm VSV BV design by them is not findable on Google.
I am managing also other property near by and work several year with other syndicate but never got such irresponsibility reaction from the syndicate like them as the technician was choose by them.
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We have been a customer of this syndic for 10 years, but we do not feel like a customer at all. If I could give less than 1 star I definitely would. The follow-up is disastrous, there are frequent staff changes and the communication is simply a disaster. It is extremely frustrating to work with them. Definitely not recommended.
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Terrible service, I've been moving for months and yet they don't realize that I no longer live there. I have already contacted them several times, but they keep sending invoices. Now I hope this will finally stop
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Error in financial year 2022 settlement (of course in their favor) that has still not been corrected. As a result, I have been waiting a long time to get +/- €1800 back. There was no response to my emails about this until I sent a registered letter threatening to take legal action. Unfortunately, the only response was to be "even more patient" while they corrected their mistake (which has been going on for over a year now). In addition, reminders to pay both the costs for the sale of my apartment (paid by a notary) and the monthly costs after my sale (when I was no longer the owner). Their statement: "your sale has not yet been processed." Onda's that the costs for searches related to sales can be charged (double). Also for this, dozens of emails (and reminders to pay from their side) before this could be corrected. Doing it yourself would have resulted in fewer errors, and saved time and money from their mistakes.
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Try to avoid them if you can. They manage some good housing (i.e. AXE in Leuven) , but treat students like empty space. All what people say about them in critical reviews is true: impossible to get answer, delays. My son was not able to get contact by phone and visited office sevaral times - always closed (August-September, different time during the day when office must be open). We were waiting for deposit refund for 3 month and got contact on last day of 3 month period. Even there was new student in our room from day1 after we left room. Be prepared that if you will need to leave room in August - September, you will be not able to easy get contact or agree on room revision (before contract end date). You will have stress to leave earlier, you will have stress to get refund. One more advise if you are international student, read about Renting rules/practice in Belgium before you start to deal with agreements, and try to find good agency who will really helping you
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