Error in financial year 2022 settlement (of course in their favor) that has still not been corrected. As a result, I have been waiting a long time to get +/- €1800 back. There was no response to my emails about this until I sent a registered letter threatening to take legal action. Unfortunately, the only response was to be "even more patient" while they corrected their mistake (which has been going on for over a year now). In addition, reminders to pay both the costs for the sale of my apartment (paid by a notary) and the monthly costs after my sale (when I was no longer the owner). Their statement: "your sale has not yet been processed." Onda's that the costs for searches related to sales can be charged (double). Also for this, dozens of emails (and reminders to pay from their side) before this could be corrected. Doing it yourself would have resulted in fewer errors, and saved time and money from their mistakes.
I wish I could give less! Terrible service, errors on billing! Bills that are still not delivered after 6 months. Overworked losers who are not up to date on their files! NEVER AGAIN!
When purchasing a property, my first question is whether they definitely work with 'the syndic'!
My file was handled by Ruben or not handled before!
We have changed syndicus and it now appears that De Syndicus has not paid a single electricity, water and gas bill for a year and a half. The syndic was also unavailable for the transfer, which caused it to be delayed by months. The Syndicus has a lot of nice talk but never keeps his promises. Apparently he doesn't even pay the invoices despite there being enough money in the accounts.
Try to avoid them if you can. They manage some good housing (i.e. AXE in Leuven) , but treat students like empty space. All what people say about them in critical reviews is true: impossible to get answer, delays. My son was not able to get contact by phone and visited office sevaral times - always closed (August-September, different time during the day when office must be open). We were waiting for deposit refund for 3 month and got contact on last day of 3 month period. Even there was new student in our room from day1 after we left room. Be prepared that if you will need to leave room in August - September, you will be not able to easy get contact or agree on room revision (before contract end date). You will have stress to leave earlier, you will have stress to get refund. One more advise if you are international student, read about Renting rules/practice in Belgium before you start to deal with agreements, and try to find good agency who will really helping you
Very poor service, unreachable, ignores our emails, when something needs to be done, the syndic asks us to do it.
We have been waiting for the report of the meeting for 6 weeks,
After numerous emails we received no response.
To be avoided!