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AVOID..... not professional
During 3 years of rental the agency is not at all attentive to the tenant, it tries to make you pay bills which are the responsibility of the owner and not the tenant (repair of the boiler) etc.
The price of incoming and outgoing inventory must be divided between the owner and the tenant, it is the law, given the large sum billed to the tenant, I have great doubts about this distribution.
Well, the icing on the cake comes at the end of the lease: the agency takes away part of your deposit by charging you a FALSE water consumption statement (normally included in the charges). Year 2020 covid or the two tenants were absent for 6 months (returned to their parents).
there you go
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Not to be recommended. Indeed, the quality of service is well below the prices charged. Another good example of an agency taking advantage of the very limited housing supply in Louvain-La-Neuve to increase its prices without offering the required quality of service.
A multitude of works were promised for the entry into force of the lease. These represented the condition for which we agreed to sign the lease. Only a small part was kept since the kitchen was redone 3 months late with no relocation plan or compensation for the work. A water and wind permeable door also had to be changed but it never was. Significant leaks of used water (urine and others) took place for 4 days before the agency condescended to send an expert. And this despite several daily calls. And again, no relocation plan, no compensation or cleaning has been planned.
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Customer service below ground. We lived for more than 6 months with a bucket under the sink because it was clogged and the agency ignored any request. The only time action was taken was when water from the showers was entering the rooms. I strongly advise against
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