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Agency on the responsibility of someone who does not know how to be professional. Never responds to the emails you send him on time, most of the time he leaves you without a response, the same when you try to get on the phone. More than a year of waiting for a second key which was never given. You report a damage to him, he doesn't respond to you either. On the other hand, if you are a month late, it will be there. He does not register his lease contract, and refuses to release the rental guarantee even if the inventory shows that you return it in perfect condition.
Flee this agency!