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I have reservations for yesterday. When i arrived on the parking it was full. They overbooked the parking spaces. I and many of others were there with reservation and nobody could go in. The 24h emergency phone was not responding. They let us there without any help and info. They take only money and left the customers in need. No recommend.
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Parking itself is ok. Far too expensive
Process for obtaining a card and for closing a contract is very poor - the customer service is appalling. Poor or absent communication; they ignore everything you say; and they’re very slow to act.
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Worst customer support experience ever. Truck blocks parking lot of 10-15 bepark clients for more than half a day. When calling customer care they told to solve it ourselves and hung up the phone
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Would absolutely not recommend. My experience is with their garage in Antwerp (Korte Klarenstraat 8). An incredibly small garage all-in-all, the spot could barely fit the Citroen C5 Aircross I drove at the time, no separate entrance and exits, no separate 2-line routes, so lots of maneuvering/suffering if you get a car in the opposite direction, and one cannot begin to describe how bad/narrow/high the ramps were from one floor to the other. Unless they allow you to visit the garage yourself and decide, this is an implicit scam
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