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We have just returned from our vacation in La Panne. VERY ENCHANTED with our stay: top-notch apartment and VERY happy with the Mulier agency which listens and takes great care of its clients, we recommend it!
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No, never again. We picked up our keys on Friday December 24. With our suitcases unpacked, we looked around the apartment to see that the cleanliness was not up to standard. The agency was closed and here we are on Tuesday. So cleaning on New Year's Eve is enough to be in shape for the festivities.
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Rental of an apartment on the dike. The apartment was dirty. The door to one of the toilets did not close. The cutlery was not cleaned. There is mold in the bathroom. The wifi is shaky.
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Disgusted with this company! Paid to stay for 4 nights, including a 400 euro deposit. Only stayed 3 nights as my wife was unwell due to her cancerous condition. They then deducted 150 Euros from our deposit for cleaning! We cleaned the apartment when we arrived due to there being a smelly dirty sheet in the en suite bathroom. We put it back when we left.
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They also said we left the oven dirty. We ate out each evening, except the first evening where we got a pizza takeaway. Also sent pictures of water marks (limescale) in the toilet!! Also sent pictures of fluff under the sofa. We were only there 3 nights!!
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This was the 5th time we had booked with them. The first time ever we have money deducted for cleaning. Never booking with them again, mainly as my wife has been diagnosed with terminal cancer now. They know all this but still insist on stopping this cleaning fee and still haven't returned any of our deposit after 6 weeks!!
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