They do not care for tenants at all. If there was a zero-star rating I would give them for the worst customer service ever (as a tenant/applicant) and how willing they are to literally rip you off for the landlord sake.
Please think carefully before dealing with them. Thanks be to God that I am not their client anymore.
Japan Services are efficient and professional agents. In my experience, any maintenance issues were dealt with quickly and to a good standard. A positive contrast to many other agencies I've rented through over the years, in the UK and overseas!
It was a pleasure working with Japan Services on the sale of our home. We received professional, friendly and helpful service throughout. The team were reliable and committed. Of note, we were impressed by Aleksandra’s practical and efficient guidance and advice. She kept us informed of all developments and was proactive in managing all aspects of the sale. As overseas vendors, we always felt that we were in good hands. We would strongly recommend Japan Services to others. Thank you to the team for all your hard work!