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We went through a seemless process purchasing our new appartment via Latour & Petit. Our agent Christophe more particularly was very helpful: pro-active, flexible, communicative.
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A really great agency, especially for expats coming to Brussels to work for the European institutions and NATO. Mrs Fonsny was very helpful with everything we needed so that we will be able to move in and enjoy our new home! She was always willing and immediate to answer every one of our questions.
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We used Latour et petit to find apartment in Bruxelles while we were abroad. We are extremely happy with the service. Our agent Nathan Deman was very helpful and very kind to arrange a video tour of our apartment, also to promptly reply to all our questions and to arrange our etat de lieux. The pictures and videos he made were good and well explained so
that made our decision very easy even if we were thousands of kilometers away.
Absolutely recommend the agency and Nathan!
Lovely working with you guys!
Best of luck and keep up with the good work!
Elena and Nico
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To start with, If I could I would have scored this poor, unprofessional customer service less than one star, no one is in charge!! We tried from abroad and from Brussels to desperately book an appointment and visit an apartment and that for more than 10 days even though we emphasized on the urgency of the request.. snowball's chance in hell!! The trainee on the phone kept confusing between rent and buy. She argued that all staff were on team building according to her. All our calls and messages to the agent (Arnaud) supposed to be in charge were left unanswered. In addition, all the different persons in the agency who kept promising to come back to us with a follow up, never did it! They seemed off duty all long.
Unfortunately, we were unable to find the appartement we were interested in (Etterbeek) in another agency, that was the only reason we armed ourselves with more than needed patience.
Finally, I cannot imagine how untrustworthy this agency is when we put ourselves in landlords’ shoes! A waste of time and energy!! Awful experience!!
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I was able to rent an apartment in the most hassle free manner with Latour & Petit WSL.
A special mention about "Nathan Deman", he is very professional at work and makes himself always available for any queries or clarifications. Nathan even helped me during the holiday time. It very clearly displays his commitment at work. Thank-you Nathan.
I definitely recommend to use services of Latour & Petit WSL
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