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As a new tenant, I appreciated their professionalism, their honesty, which is far from being the case with other agencies, and also the warm contact. Relaxed AND serious would be the right adjectives.
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In our neighborhood a house for rent was announced by Structura. The "for rent" sign has been hanging there for weeks. One day the house was rented. Structura then hung up a new sign with "rented in 1 day". Well ... please people, honestly it takes the longest.