We saw a beautiful house for rent in Veurne, a viewing day was organized but because we were on leave that day, we asked Ruben if it was possible to visit the house earlier. This was possible. We immediately let you know that we were interested in the house and less than 2 days later we received positive feedback from the owners and less than a week later, before our leave, we had already signed the lease. All this went smoothly and very well thanks to the collaboration with Ruben Louwagie. For which thanks again. After our leave we were allowed to collect the keys. Family De Smet
A 10 out of 10 for approach, feedback and guidance. Vastgoed Dewaele works transparently and has an extensive network, which leads to fast results. Emmy Bultynck is a passionate employee who even follows up the files during her vacation. Especially for her: kudos and thank you.
The worst home office by far... I sent them so many messages to see with my husband to rent a house and appartements and they always answered me with automatic messages.. This lasted for 2 to 3 months!!!!! Until I decided to go to the office myself on June 28th. I told them that I was interested in seeing 3 apartments and they replied that they would call me soon to start.. It was 1 week that they never called me.. I called them next week, I explained to them who I am and they answered again me that they will call me.. in the third week I got on the phone again completely anxious and at the same time wasting time looking at apartments from elsewhere.. And an employee answers me that the person that it's responsible
for the appointments is missing for holidays!! ???????? And they told me that we will give me priority to call me immediately next week when she returns from her vacation.. I tell you one thing... they have not called me yet.. Too bad for me that I dealt with them and I lost soooooooo much time and anxiety waiting for them to call me every day and waiting for them so many months to answer me with automatic emails.. I called them from my job trying to make some appointments with them to start seeing some appartements but toooooo waste of time.. Too bad... I'm really sorry for me more... I definitely not recommend you this place..
I had the pleasure to be assisted by Adelaide Polet.
It was an immediate match. She putted me at easy, giving me plenty of info, asking me open questions, which for me, someone with experience in costumer service, is very important. Besides she gave me the time to explore the several apartments she showed me, putting herself always available for any questions.
She also has good knowledge regarding the properties, from the apartments itself to the building. She also has good knowledge of surrounding areas, amenities nearby and transportation and so on.
I thank you very much for the professional and yet warm service you provided me.
Wishing you the best of fortunes;)
Very professional and pleasant collaboration with Katrijn Obyn. We immediately felt at ease with her. The further administrative processing after our purchase also went very smoothly and correctly.
We will now definitely continue to work with Vastgoed Dewaele for the planned sale of our home!!