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My parents went through the Wafina agency for a purchase. They were delighted! Since then, they have been managing their property at home.
Thanks to Wafina for their kindness, efficiency, professionalism :)
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Agency to avoid!
Never seen a society run so badly, no respect for people.
During the first contact with them to visit a property, these dear agents no longer work after 5 p.m., and not on weekends. Suffice to say that if we work, we MUST take time off to please them in order to be able to visit! This is absolutely unprofessional.
The visit is done with a person from the agency and this person invites 2 people interested in the apartment at the same time, same time, without asking if it bothers (it is sure that for supporters of the least effort we only once the work...).
When the files are returned to inform the owner and that we arrive at the inventory, the person from the agency charges 100€ to return with us to the apartment and have a list of equipment signed.. Armed robbery!
Being a surveyor by training, my clients would be outraged if I gave them an inventory like this!
When leaving the apartment, we had to do the work for them again, run after them to get the documents to recover the deposit, impossible for them to find the time to send an email which takes 2 min to put a enclosed !
When Ms. Thonon saw the review that I put on Google, I received a very pleasant phone call verbally insulting me by daring to tell me that I am not able to say it to my face what I think, but coming to insult over the phone is not better...
I really do not recommend this agency (if you can call it an agency...) to any owner or tenant...
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Never seen such an unprofessional real estate agency. Madame Tonon even allows herself to hang up on you because this lady is overwhelmed and you shouldn't annoy her. Does not manage the files of his colleagues, brings people in and then is no longer there. In short, they really don't care about customers. 1 point is still too much.
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