This hotel is right outside the cathedral , it's about a 20 min tram ride from the station, but is ideal to be in the centre of ghent. Rooms were modern though a little small. Breakfast , bar and customer service all first class.
The location of this hotel is absolutely fantastic. Everything on your doorstep and maybe 3-4 minute walk to the canal.
The hotel itself was very clean, the twin room we booked were small but comfortable. Shower had hot water.
The receptionists were helpful to book us a taxi after our flight got cancelled and give us information.
We did not need room service during our 3 day stay but the house keeping still left us a bag of clean towels on our doorknob which was very appreciative.
Would definitely stay here again!