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We wanted to install MINCO windows because of their French manufacturing and supposed quality. What a disappointment because after a few years, sliding windows show problems with sealing, condensation and infiltration between glazing. We wrote to MINCO... who asked us to check with our insurance... So no service. Claude FLAIVE
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Very serious company, with top-notch staff! Nathalie supported us extremely well from start to finish, Ultra punctual, pleasant, good work, good results, good after-sales/installation service... easy to contact, I highly recommend this safe company, and on which we can count !! Thanks to the whole team !!
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A hassle without a name! A foolproof bad time! I spent €20,000 on my joinery to have quality, I had a cold shower! After a year of waiting, the after-sales service came and indeed poor workmanship on the two French windows of the rooms. They only gave me adjustments for the other 5 which closed poorly. I warned them that the kitchen door was forcing too much and that the system would wear out prematurely, they didn't take this into account, and now the handle remains in my hand. Same for the front door which I try to screw back, nothing happens and it's normal that it takes a lot of force to be able to close the door. And today they are taking refuge behind the two-year hardware warranty, except that they have known about it for a year and what's more, the two years are in December! The worst thing is the front door which has a white veil on the oak veneer and on very specific areas. They don't want to know anything, it's apparently the humidity in my house!
A very very bad experience with minco which I have not recommended to anyone and which I recommend to no one
I am starting proceedings against them soon.
I'm giving it one star because Google doesn't allow you to give it 0.
Update from Saturday January 13, 2024: the door has been changed and the door handle too. And there it is much better. Thanks to my installer who worked in my direction. It took a negative review on Google for this to change.
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Very good products, the people in the offices as well as the sales staff in the field are responsive and professional. I have already placed several orders with minco and the products are designed for ease of installation (especially for total removal) and maintenance.
I really recommend this company.
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Good quality mixed berries in the show room, but only in appearance!
5 months after installation, we discovered a crack in the interior bay window.
The after-sales service came to tell us that it was due to thermal shock (it was in October, what will happen for the rest of the year! 😬).
And that this was not covered by the guarantee because St-Gobain does not guarantee.
We had opted for this quality, described as high-end and to have peace of mind for several years, but this is not the case.
What doesn't reassure us is that we have 3 other bay windows, if after-sales service is lacking even though they are almost new, what will happen in a few years?
In summary, salespeople who praise good quality and deplorable after-sales service that doesn't follow through.
