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Complete lack of professionalism. The agency, not to mention Mr Boucaut, finds every excuse not to reimburse the statement of charges. It's been over 2 years.
To flee !
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This agency tries EVERYTHING to avoid having to refund your rental guarantee - Getting rich on the backs of its tenants!!! SHAMEFUL - Cfr. Other Google reviews with the same experience -
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A team without professionalism and no "human" understanding, they only see their own person. The deposit was recovered but without any explanation even though we tried to contact a certain person several times!
Their customer does not make any solid contact while they receive their money on time. Problems that cannot be resolved AT ALL. Requests NOT RESPECTED! They ask to release a room during the work. NO WORK HAS BEEN CARRIED OUT except that insurance is there for! Yes, unfortunately damage was noted. Part of the deposit was taken.
BUT WHEN IT COMES TO CARRYING OUT REPAIRS BECAUSE THE DAMAGE WAS CAUSED DUE TO REPAIRS NOT CARRIED OUT THE AGENCY MAKES NO EFFORT TO FIND OUT AND LEAVES THE TENANT WITH A ROOM WHICH IS NOT POSSIBLE TO OCCUPANT FOR SEVERAL MONTHS WITHOUT REDUCING THE RENT BECAUSE THE TENANT CANNOT OCCUPANT THE WHOLE PROPERTY RENT CORRECTLY IT’S SHAMEFUL!
THE CENTURY 21 AUREA MONS AGENCY IS NOT TO BE AVOIDED BUT PAY ATTENTION TO THEM BECAUSE NO PROFESSIONAL FOLLOW-UP!
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What can I say other than that this agency is not at all attentive, is never available when you have to call them and very rarely responds to emails. We are the ones who have to run after them to get an appointment for an inventory. In addition, which is very demanding and an inventory of fixtures without an owner and which will put you on the brink. I handed over my house in which I had lived for a few years, knowing that work had to be done, I had not cleaned from top to bottom, but I had done what was necessary to make the house clean and yet , €350 was taken from me to be able to pay a company. In addition, the shutters had to be cleaned from the inside knowing that it was impossible for us to open the windows. We were happy to have a roof over our heads all this time. But if you can escape this agency which will strip you of your rental guarantee, I advise you to do so. Shocked to learn that people these days are inhumane. Thank you century, you are the very example of society today. Steal from the poor in order to get richer. ;)
